PAYMENT CURRENCY: All prices shown on the Energy Crystals website are in New Zealand Dollars (NZD).
PAYMENT OPTIONS: Energy Crystals uses POLi for all payments. This is a platform that lets you pay quickly and easily from your online bank acct with no extra fees.
If you would prefer to pay with a credit card option, please email [email protected] and we can arrange a PayPal option for you. Please note that there may be additional fees included in this option.
COST: Shipping costs are a flat rate of $5. Packing and shipping of orders take 3 - 5 days to process.
DELIVERY: Sometimes there are delays that are outside of Energy Crystal's control and we will be in touch if this is the case with your order. We will provide you with a tracking code once your order has been shipped. If your package has failed to arrive, please let us know as soon as possible so we can look into this matter for you. These same applies if your order arrives damaged, let us know as soon as you can.
PACKAGING: Energy Crystals pride ourselves on minimising as much waste as possible and as such we re-use as much pre-loved packaging material as possible. You will more than likely find that your package will arrive in a re-purposed box or bag. We do have an option where you can choose to have this wrapped differently if it is for a gift. Please choose this option at checkout if this is your preference.
EXCHANGE SHIPPING INFO: If you wish to exchange a product due to change of mind, you will be responsible for paying your own shipping costs associated with this. Shipping costs are non-refundable.
Energy Crystals does not offer refunds on change of mind purchases. We are open to discussing a store credit or exchange if this is the case and this will be minus the shipping costs associated with this.
As crystals are a natural product and therefore have characteristics such as 'cracks', 'discolouration', 'chips'; the only 'fault' that would be considered for a refund is for products that have additional components to them that are broken or break under fair personal use - ie; jewellery or pendulums.
We do our best to put the most accurate information and photographs up about our products, if you are unsure about anything please ask before purchasing.
It is important to note that colours of crystals can differ from that in the photo, depending on screen colours etc. By finalising your order - you agree to accept this possibility.
Returns or exchanges will only be considered if they are unused and in the same condition as you received them in.
Energy Crystals collects and uses your information for the purposes of processing and completing you order. This means it is used in our system (via wordpress and woocommerce), through the payment portal and that of the shipping company. You are agreeing to this use when you place your order with Energy Crystals.
Energy Crystals are to be used in a complimentary fashion and are in no way to replace the use of physical, mental or emotional medical treatments. When you purchase an Energy Crystal piece you are agreeing that you will use it safely and responsibly and will consult a medical professional if you require medical advice. We make no claims to being medical professionals and any information relating to properties of crystals is given in good faith - as a guide, knowing that ultimately the guardian/purchaser is the one responsible for their own health, research and wellbeing.