Shipping costs are a flat rate of $6 to a suburban address or $10 to a rural address (unless otherwise stated for heavier/larger pieces).
Please allow a processing time for packing and shipping of orders of 3 - 5 days.
Energy Crystals do not ship orders on Friday, Saturday or Sunday.
If you require your purchase sooner, please email us directly at [email protected] before completing your purchase to see what we can do for you.
Please allow 7 - 14 working days for your order to be delivered once it has been picked up from Energy Crystals. We will provide you with a tracking code once your order has been shipped.
Sometimes there are delays that are outside of Energy Crystals control and we will be in touch if this is the case with your order. If your package has failed to arrive, please let us know as soon as possible so we can look into this matter for you.
Energy Crystals pride ourselves on minimising as much waste as possible and as such we re-use as much pre-loved packaging material where possible. You will more than likely find that your package will arrive in a re-purposed box or bag.
We do have an option where you can choose to have this wrapped differently if it is for a gift. Please choose this option at checkout if this is your preference.
Energy Crystals do their best to package you purchase as securely as possible, however, on the rare occasion that your package has arrived damaged please get in touch as soon as possible [email protected] .
We will ask for a picture of the packaging as well as the broken item, so it helps the process if you could please have these for us.
If you are local to Christchurch we are happy to deliver your purchase for you. The timeframe for this is dependent on business demands so please email us at [email protected] to check the details before you complete your purchase.
If you are local to Christchurch we are happy for you to pick up your purchase from us. We are located in South Brighton and if this suits you please email us at [email protected] to arrange the pick up time before you purchase your products.