How much is shipping?
Shipping is a flat rate of $8 to urban addresses and $12 to rural addresses. Heavier or larger pieces may cost more to ship, and this will be stated on the product page where it applies.
How long will it take to pack my order for shipping?
Please allow a processing time of 1 working day for packing. Energy Crystals does not ship orders on Saturday or Sunday, so orders placed over the weekend will be packed on Monday. If you need your purchase sooner, email us directly at [email protected] before completing your purchase and we will see what we can do for you.
How long will it take for delivery?
We send all orders on an overnight courier wherever possible. South Island deliveries typically arrive the next working day, and North Island deliveries within 2 working days. That said, please allow up to 7 working days for your order to arrive once it has been picked up from Energy Crystals, as courier timeframes can vary.
We will provide you with a tracking code once your order has been shipped. Sometimes there are delays outside of Energy Crystals’ control, and we will be in touch if this is the case with your order. If your package has failed to arrive, please let us know as soon as possible so we can look into it for you.
What will my order be packaged in?
Energy Crystals is committed to minimising waste, so we re-use pre-loved packaging materials wherever we can. Your order will more than likely arrive in a re-purposed box or bag – your crystals won’t mind, and neither will the planet. If your order is a gift, please write this in the notes section at checkout and we will wrap it differently for you.
What happens if my order arrives damaged?
Energy Crystals do their best to package your purchase as securely as possible, however, on the rare occasion that your package has arrived damaged please get in touch as soon as possible [email protected]. We will ask for a picture of the packaging as well as the broken item, so it helps the process if you could please have these for us.
Do you deliver directly?
If you are local to Christchurch we are happy to deliver your purchase to you. Delivery timeframes depend on business demands, so please email us at [email protected] before completing your purchase to check the details.
Is it possible for me to pick up my purchase?
Yes – if you are local to Christchurch, you are welcome to pick up your purchase from us. We are based in Sydenham on weekdays and South Brighton on weekends. If pick up suits you, please email us at [email protected] to arrange a time before completing your purchase.